Client Service Delivery in Alberta (iCARE Data 2024–2025)

This dashboard is based on settlement service delivery data reported through iCARE (Immigration Contribution Agreement Reporting Environment) and compiled by Immigration, Refugees and Citizenship Canada (IRCC). The data reflects federally funded newcomer settlement services and supports AAISA’s collaboration with IRCC around data sharing and knowledge mobilization. It is intended to make service delivery information more accessible and usable for the newcomer-serving sector.

About This Dashboard

DATA SOURCE & COVERAGE

Source: IRCC, Research and Data (RD), Settlement Services

Data extraction date: April 30, 2025

Service period: Fiscal year 2024–2025

The data represents settlement clients served in Alberta and is presented by Census Metropolitan Area (CMA) of service, with breakdowns by age, gender, service type, immigration category, and selected special cohorts.

Important Scope Note

This dashboard includes only data reported through iCARE and therefore reflects services delivered to clients eligible for federally funded settlement programming. Client eligibility is defined by IRCC program terms and conditions and does not capture provincially funded, municipally funded, or non-settlement services delivered outside the iCARE reporting framework.

To learn more about client eligibility for the federal Settlement Program, visit IRCC’s program terms and conditions

IMPORTANT NOTES ON INTERPRETATION 

To protect client privacy, all values are rounded to the nearest multiple of five. Values fewer than five are not visualized. As a result of this rounding, figures may not sum exactly to the totals shown.

Clients may receive multiple settlement services during the reporting period. For this reason, counts by service type may exceed the total number of clients served. Unique client counts reflect each individual client only once, regardless of how many services they accessed.


IMMIGRATION CATEGORIES AND SPECIAL COHORTS 

Immigration category breakdowns reflect primary categories reported through iCARE. The “All other” category includes Humanitarian & Compassionate cases, Public Policy cases, and other immigrants not classified elsewhere.

Special cohort data reflects clients who entered Canada through specific immigration pathways. These clients are also included in the broader immigration category totals shown in the Immigration Category Breakdown of Clients chart on page 1.


USE OF THE DATA

The visualizations on this page present selected highlights from available service delivery data and are intended to support high-level analysis and comparison. This dashboard does not replace detailed program-level reporting, eligibility guidance, or local qualitative insights.


CONTACT

Questions about this dashboard or the data presented can be directed to knowledgehub@aaisa.ca

Land Acknowledgement

In the spirit of respect and truth, AAISA acknowledges the land on which we do our work. We acknowledge the remarkable endurance, strength and resiliency of the traditional stewards of these lands. AAISA serves diverse people across of the Treaty 4, 6, 7, 8 and 10 regions and all 21 Districts of the Métis Nation of Alberta. AAISA honours these relationships and the historical and ongoing stewardship of these lands by Indigenous Peoples in all our endeavours across the province.


Copyright 2025 AAISA

Land Acknowledgement

In the spirit of respect and truth, AAISA acknowledges the land on which we do our work. We acknowledge the remarkable endurance, strength and resiliency of the traditional stewards of these lands. AAISA serves diverse people across of the Treaty 4, 6, 7, 8 and 10 regions and all 21 Districts of the Métis Nation of Alberta. AAISA honours these relationships and the historical and ongoing stewardship of these lands by Indigenous Peoples in all our endeavours across the province.


Copyright 2025 AAISA

Land Acknowledgement

In the spirit of respect and truth, AAISA acknowledges the land on which we do our work. We acknowledge the remarkable endurance, strength and resiliency of the traditional stewards of these lands. AAISA serves diverse people across of the Treaty 4, 6, 7, 8 and 10 regions and all 21 Districts of the Métis Nation of Alberta. AAISA honours these relationships and the historical and ongoing stewardship of these lands by Indigenous Peoples in all our endeavours across the province.


Copyright 2025 AAISA

Land Acknowledgement

In the spirit of respect and truth, AAISA acknowledges the land on which we do our work. We acknowledge the remarkable endurance, strength and resiliency of the traditional stewards of these lands. AAISA serves diverse people across of the Treaty 4, 6, 7, 8 and 10 regions and all 21 Districts of the Métis Nation of Alberta. AAISA honours these relationships and the historical and ongoing stewardship of these lands by Indigenous Peoples in all our endeavours across the province.


Copyright 2025 AAISA